Head of Legal Support

The Role

Reporting directly to the COO, the Head of Legal Support will provide strategic leadership for legal support services, driving transformation through an effective management structure, strong departmental leadership and cross-functional collaboration. The role will be responsible for developing a high-performing, client-focused team by identifying skills gaps, implementing structured training and career development programmes, and fostering a culture of continuous learning and service excellence. Working closely with department managers, partners, fee earners and other business services functions, the postholder will lead the design and implementation of an optimal support model with clearly defined roles, greater consistency across departments, and enhanced client-facing responsibilities where appropriate. The role will also oversee process review, standardisation and adoption of best practice across the firm, champion the effective use of technology, workflow tools and AI to improve efficiency, and establish meaningful KPIs and management reporting to measure performance, demonstrate value and support continuous improvement.

Key responsibilities may include:

• Design and implement an optimal legal support model and structure enabling excellent service to our clients and fee earners
• Build strong relationships with key stakeholders in the business
• Design and implement a training programme and training courses ensuring ongoing career development with support from our Learning and Development team and team input
• Continue to embed a service delivery focused culture within the function
• Document and map processes and implement standardised and streamlined processes
• Review, selection and implementation of relevant technology
• Lead and drive adoption of AI in the function
• Implement clear KPIs and service delivery standards
• Develop a service delivery reporting pack for Exec Comm and DMs

What we offer

• A competitive salary and benefits package
• Supportive and collaborative team culture and work environment
• Opportunities for professional development and growth

Anderson Strathern is committed to promoting equality of opportunity and to the development of a diverse workforce