Regulatory and Complaints
Regulatory and Complaints
Authorisation
Anderson Strathern LLP is a limited liability partnership registered in Scotland under number SO301485 with its registered office at 58 Morrison Street, Edinburgh, EH3 8BP. A list of the members of Anderson Strathern LLP is open to inspection at its registered office. Anderson Strathern LLP is a law firm with offices in Edinburgh, Glasgow, Haddington, Lerwick, and Kirkwall. Anderson Strathern LLP is regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (with number 8010691).
Anderson Strathern LLP is not authorised by the UK Financial Conduct Authority but is licensed by the Law Society of Scotland to carry on incidental financial business and by the Solicitors Regulation Authority to carry out insurance distribution activities.
Anderson Strathern LLP’s lawyers are subject to regulation by the relevant regulatory body in their place of admission. Further information on the firm’s lawyers and their country of qualification can be found below:
Anderson Strathern LLP Professional Qualifications Report
Complaints Procedure and Complaints Handling
We are committed to providing high quality legal services to our clients. Nevertheless, we know that, from time to time, things can go wrong. If you are unhappy, we would like to hear from you, to try to resolve the issue with you. We also want to learn lessons to improve our services and maintain the highest standards possible. We want to try to put things right. Our complaints procedure can be accessed here. We will strive to deal with any issues in an effective, fair, open and prompt way. Complaints can be sent to the firm’s Client Relations Manager, Janice.Jones@andersonstrathern.co.uk. You will not be charged for the handling of your complaint.
If you remain dissatisfied, you may wish to refer your complaint to the appropriate regulator:
For Scottish matters, your complaint should be directed to the Scottish Legal Complaints Commission (SLCC):
www.scottishlegalcomplaints.org.uk
For English or Welsh matters, your complaint should be directed the Legal Ombudsman:
If your complaint relates to the behaviour or conduct of this firm or a solicitor regulated by the Solicitors Regulation Authority (SRA) then you can refer to the following page for more information:
www.sra.org.uk/consumers/problems
We recognise that Alternative Dispute Resolution Regulations promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services, but we have however chosen not to adopt an ADR process.
For further information, please click here.